Information Technology Services Help Desk

The ITS Help Desk consolidates all ITS client support and assistance services into one unit, centrally located at the Gregg Triad Open Computer Lab, with expanded staffing, enlarged scope, greater accountability, and a renewed commitment to service. We are the first point of contact for information and support on campus. Whether you are a student needing a password reset for your EIU e-mail account, a faculty member searching for WebCT support, a staff employee whose PC is malfunctioning or any member of the university community in need of any kind of help with your computer, you can get assistance by stopping by the easily accessible Gregg Triad location or simply calling 581-HELP (4357).

Resources and Services

Latest Announcements
View special alerts, outage notices and other communications issued by ITS.

Support Requests
How to get help with your specific IT issue.

Frequently Asked Questions
Get information on common support questions

New Computer Acquisitions
Instructions on purchasing new hardware for your department.

Software Downloads
Freeware, shareware and site license information.

Recommended Computer Specifications For Students
Does your current system measure up?