Updating and Scanning with Symantec

Keeping your Symantec anti-virus program up to date is one of the most important steps in protecting your computer against viruses and other malware. This web page will demonstrate, step-by-step, how users can ensure that their Symantec anti-virus program is up to date as well as how to scan their computers for viruses in the event the computer becomes infected.

All Eastern Illinois University owned computers should have Symantec Endpoint Protection installed. If your computer does not have any anti-virus, or if your version of Symantec is not Symantec Endpoint Protection, please download and install Symantec Endpoint Protection from ITS by visiting the Software Downloads section of the ITS Web Site. Alternatively, if you would like assistance in updating to Symantec Endpoint Protection please contact the Help Desk at 581-HELP for assistance.


How to Open Symantec Endpoint Protection

In order to update Symantec Endpoint Protection or to scan your computer for viruses, you will need to open Symantec Endpoint Protection. For step-by-step instructions on how to open Symantec Endpoint Protection, see the instructions below.

Locate the Symantec Endpoint Protection icon

You will need to locate the Symantec Endpoint Protection icon located on near the system clock on your taskbar. The icon will look like a yellow shield:

Symantec System Tray Icon

Open Symentec Endpoint Protection

Once you have located the Symantec Endpoint Protection icon, you need to right-click on the icon and select "Open Symantec Endpoint Protection":

Symantec Endpoint System Tray Icon Menu

Once open, you will be presented with the Symantec Endpoint Protection main menu:

Symantec Endpoint Protection Main Menu

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How to Update Symantec Endpoint Protection

Symantec Endpoint Protection is setup to update automatically without requiring any action by EIU users. However, if you would like to make sure your computer is protected against the latest threats you can follow the steps below.

Open Symantec Endpoint Protection

To begin, make sure you are at the Symantec Endpoint Protection main menu shown below. (If you need help opening Symantec Endpoint Protection, please refer to the previous section of this web page.)

Symantec Endpoint Protection Main Menu

Launch LiveUpdate

At the Symantec Endpoint Protection main menu, clicking on "LiveUpdate" will launch Symantec's LiveUpdate program and download any necessary updates to Symantec Endpoint Protection:

Symantec LiveUpdate Program

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How to Scan for a Virus

Symantec Endpoint Protection is designed to always protect your computer when the computer is running. What this means is that Symantec Endpoint Protection should stop most viruses from installing on your computer, effectively stopping infections before they begin. However, if your computer is acting oddly or if you receive a message that your computer is infected, you can run a virus scan to help identify and remove any virus from your computer. To scan your computer for viruses, please follow the steps below.

Open Symantec Endpoint Protection

To begin, make sure you are at the Symantec Endpoint Protection main menu shown below. (If you need help opening Symantec Endpoint Protection, please refer to the previous section of this web page.)

Symantec Endpoint Protection Main Menu

Make Sure Symantec Endpoint Protection is Updated

Before scanning for a virus, please make sure your version of Symantec Endpoint Protection is up to date. For help in updating Symantec Endpoint Protection refer to the instructions located in the  "How to Update Symantec Endpoint Protection" section of this web page.

Open the "Scan for threats" Page

Once you have updated Symantec Endpoint Protection, you will need to click on the "Scan for threats" link on the Symantec Endpoint Protection main menu to open the "Scan for threats" page.

Symantec Endpoint Protection Scan for threats page

Launch a Virus Scan

There are two options for scanning your computer for a virus: Active Scan and Full Scan. Active scan is a quick scanning option that will find most of the viruses running on your computer. Full Scan is a scan is a full scan of the computer hard drive and is designed to find any and all viruses on your computer.

Generally, it is a good idea to run an Active Scan first to find and remove viruses from your computer. To launch an Active Scan, simply click on the "Run Active Scan" link on the "Scan for threats" page.

Symantec Endpoint Protection Active Scan

If you want to scan your entire computer, or if Active Scan did not find anything but your computer is still acting odd, you will need to run a Full Scan. Please remember that a Full Scan may take an hour or more to complete and you may experience slow computer performance during the Full Scan. To launch a Full scan, simply click on the "Run Full Scan" link on the "Scan for threats" page.

Symantec Endpoint Protection Full Scan

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Removing Viruses Found During a Scan

If Symantec Endpoint Protection finds a virus during either the Active Scan or the Full Scan, the virus found will be displayed in the scan window. To remove the viruses and other problems found during a scan, simply click the "Remove Risks Now" button on the scan window.

Viruses Found on Computer

 

A warning message may pop-up after clicking "Remove Risks Now" altering you that should save any files you are working on before you continue. Please save you data and click "Yes".

Virus Removal Warning

Symantec Endpoint Protection will now work to remove the viruses that were found during the scan. Please be aware that this might take some time. After all viruses have been removed, the scan window will show you the actions that were taken to remove the viruses.

Virus Threats Removed

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