Administrative Phone Features
EIU Telecommunications office offers a wide variety of line features that provide convenience and efficiency for our staff and faculty members. Common options utilized in campus offices include:
- Transfer/3 Way
- Call Forwarding
- Intercom
- Message Waiting
- Last Number Redial
- Auto Dialing
- Conference Calling/Conference 6
- Call Pickup
- Ring Again
- Make Busy
How to use Call Features
Instructions vary according to the type of phone that is being used. On our campus, you will have either a single line set or a multi-line business set. Instructions for both sets can be viewed on-line and printed for your convenience by clicking the preceding hyperlinks.
Features must be programmed on your line before they are operational. To have a feature added to your service, a Service Request must be completed and returned to Telecommunications. The feature will be activated on your phone within ten working days.
Transfer/3 Way - You can send a call to another telephone by using Transfer. You have the option of remaining on the line ( warm transfer) or simply direct the call to another phone without introduction (cold transfer). Top
Call Forwarding - Allows you to redirect your calls to either your voice mail box or another telephone. This is a convenient feature when you will be away from you desk for an extended period of time.
Intercom - The intercom feature is programmed by the Telecom customer service. Intercom groups are established within individual offices or departments. Each individual is assigned a group of numbers unique to their phone.
Message Waiting - A message waiting indicator can be in the form of a stutter dial tone or a light indicator. The indicator is activated when a new voice mail message arrives in your voice mail box.
Last Number Redial - This feature allows you to easily redial the last number you called on a line.
Auto Dialing - The auto dialing feature is used to program feature keys on your set or feature codes to activate rapid dialing of frequently called numbers.
Conference Calling/Conference 6 - You can establish a group conference call with up to a total of three participants. If the capability to add more participants is needed, the Conference 6 feature can be programmed to your business set. This feature is useful when a common meeting place is not available.
Call Pickup - Phones in your department may be programmed into a "Call Pickup Group". Call pickup will let you answer a call ringing at any telephone in your pickup group.
Ring Again - The Ring Again feature alerts you when a busy telephone line becomes free. Use the Ring Again key to automatically redial the free number. Ring Again can be used only with on-campus numbers.
Make Busy - Your telephone can be made to appear busy to all callers except those using the intercom. This feature can be used when you are in a meeting or busy with paperwork and don't want to be disturbed.
Telecommunications
- Room 3040
- Student Services Building
- Eastern Illinois University
- (217) 581-5951
- telecomm@eiu.edu